The Rascal Animal Hospital will move to a “same-day appointment” model for sick patients. A major recurring complaint is the long waits created by our prior walk-in system. This affected the customer experience and promptness of attention to the patient’s need. Pet owners and rescues will be asked to call ahead or email our appointment address to request a same-day appointment. We have chosen to limit the number of patients seen to ensure timelier service and allow our staff more time to spend with each patient. We understand that this change means that not every patient may be able to be seen on any particular day, but as we continue to grow, we hope to add more appointment times to increase the number of patients served.
We will continue to accept transfers from other veterinary clinics, as well as emergency transfers from MedVet and OSU, but surgical transfers will depend on doctor availability. We do not want to accept patients and delay their surgical care due to a large load when they may already be at a facility that can provide the service more promptly.
We will continue to triage and evaluate emergencies at our facility based on doctor availability. The triage system will include a $30 triage evaluation. The patient will be brought to the treatment area by a technician and evaluated by one of our doctors, who will then either make a recommendation to stay for emergency exam, come back the next day (will be scheduled by our staff), receive treatment, or be referred to an emergency hospital. The $30 triage exam will be applied towards our $50 exam in the event the patient stays at the hospital or returns the next day.
Boosters and rechecks will be by appointment, and these appointments can be made at the time of the original service. Our staff will help you schedule a time for your pet to be seen during the recommended recheck time period.
Appointment times (Same Day Scheduling EXCEPT for boosters and rechecks)
Monday thru Friday: 8:20am to 12pm and 1pm to 3:40pm
Saturday and Sunday: 8:20am to 12pm and 1pm to 2:40pm
Holidays: Walk-In Hours 8am to 5pm
Everyday: 8:20am to 4:00pm
To request an appointment call us at (614) 791-7729 or email us at email@example.com
Rascal Animal Hospital, LLC
5830 Britton Parkway
Dublin, OH 43016