q. I can never get a hold of anyone and the phone says ‘voice mail is full’. What is the best way to get a hold of the office?
a. We are aware of the issues faced by pet owners when trying to contact our office. Due to the high volume of calls, our voice mail is frequently over loaded past capacity. If you have an emergency, we recommend coming in to our facility. Walk-ins are always welcomed. If you need to contact us for a non-emergency matter, you can send an email to email@example.com including your contact information and a message and one of our staff members will get back to you as soon as possible.
q. Why are your prices so cheap? Are you cutting corners to cut prices?
a. The Rascal Animal Hospital and Rascal Unit are able to provide low costs due to the high volume of patients we see and careful control of expenses. Our supplies and equipment are of high quality as is the care received by our patients. That is why we are proud to say that the Rascal Animal Hospital and Emergency Care is accredited by the American Animal Hospital Association.
q. What is the black line on the belly of my female dog/cat after surgery?
a. Our surgeons place tattoo ink on all female sterilizations to make it easy to know that the pet has been sterilized. If a patient sterilized at our facility is taken to a humane society or veterinary facility, they will immediately identify them as sterilized and this will prevent them from having an unnecessary abdominal exploratory.
q. My pet’s spay incision is very small. What all came out?
a. Our surgeons perform full overiohysterectomies. This means that the ovaries and the uterus are removed during the procedure. Our surgeons are trained to make small incisions whenever possible to decrease the risk of complications as well as to decrease discomfort at the surgery site.
q. Why won’t you call in my pet’s prescription to some online pharmacies?
a. While we agree that everyone has a choice in where to purchase products, the Rascal Animal Hospital doctors believe that our patients should only receive products that are purchased directly from the manufacturer and not through third party vendors. The use of a ‘third party’ increases the risk of the product being adulterated, diluted, or stored inadequately. For this reason, our doctors will write a prescription upon request, but purchase of medications with unknown background is not recommended and you do so at your own risk.