About Rascal Animal Hospital
Clients, rescues, and friends:
Thank you for your patience and understanding during our restructuring period. Our management team and our staff have been working hard to make changes that will increase the quality of patient care and customer service to better meet your expectations. These changes have been based on suggestions received over time from our clients. Major changes are as follows:
The Rascal Animal Hospital will move to a “same-day appointment” model for sick patients. A major recurring complaint is the long waits created by our prior walk-in system. This affected the customer experience and promptness of attention to the patient’s need. Pet owners and rescues will be asked to call ahead or email our appointment address to request a same-day appointment. We have chosen to limit the number of patients seen to ensure timelier service and allow our staff more time to spend with each patient. We understand that this change means that not every patient may be able to be seen on any particular day, but as we continue to grow, we hope to add more appointment times to increase the number of patients served.
Appointments are available seven (7) days a week.
For vaccines, wellness exams, boosters, and preventive care, we recommend using the walk-in wellness services provided by the Rascal Unit. Tuesdays and Thursdays will be reserved for non-elective surgery appointments. We will only be open for scheduled surgeries on Tuesdays and Thursdays.
We will have a doctor available to receive transfer cases from OSU, MedVet, Diley Hill, and other veterinary facilities, but these transfers must be by approval only to ensure doctor availability.
Moving towards becoming a Fear Free clinic
Our staff has begun training to improve the patient and customer experience by making the visits less stressful and more relaxed. We hope to achieve this by utilizing the Fear Free model. One big change is the creation of areas designated for dogs and for cats as well as exam rooms used primarily for one species or the other. With the aid of soothing music and pheromone treatments, we hope to help calm our patients and decrease their anxiety as much as possible during their time in the exam room.
These are major changes to the way we have practiced for the last 8 years, and we know there will be some adjustments that will need to be made as we move forward. We value our client’s input and welcome suggestions or comments about your experience at Rascal. Thank you for your continued support and valuable feedback.
A Michelle Gonzalez, DVM (owner)
Rascal Animal Hospital, LLC